Egg (trading as Cracking Energy) is part of Liberty Global and has over 10 years of experience in the UK clean-energy sector. Offering solar panels, battery storage and EV charging, it stands out for flexible financing—including zero-deposit options—and a streamlined installation experience. It suits homeowners wanting simplicity and accessibility, but some after-sales communication issues suggest due diligence is wise. Here’s our full Egg pricing review.
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Who are Egg?
Egg—formally Phoenix Renewables Ltd trading as Egg (Cracking Energy) and also known as The Phoenix Works—is a UK-based installer delivering solar, battery and EV solutions for more than a decade. They offer both residential and commercial services and operate under the backing of Liberty Global. The business is FCA-regulated for consumer credit as a credit broker, enabling clean-energy financing arrangements.
Services and installation features
Egg offers:
- Solar panels and battery storage with systems tailored using their online config tool.
- EV charging solutions integrated with solar installations.
- Multiple deposit and finance options, including zero-deposit and APR from 10.9% over terms of 5–15 years.
Packages include industry-leading solar panels (e.g., Trina Solar all-black panels), shade-optimised variants, sleek aesthetics, and monitoring through a dedicated app. Battery options range from 3 kWh to 13.5 kWh, with a standard 10-year product warranty. Installation typically takes about four days, preceded by scaffolding.
Accreditations and consumer protection
Egg holds strong credentials:
- MCS certification (eligible for Smart Export Guarantee)
- NICEIC Approved Contractor, CHAS Accredited, TrustMark, RECC membership
- Recognised as an FCA-authorised credit broker (FCA reference 965996)
Pricing and financing
- Installations can begin at £4,999 for base solar systems.
- Financing terms include 0% APR for a limited time (until end of 2024), regulated under FCA standards.
The APR-bearing option is currently around 10.9%, allowing for monthly repayment structures without initial deposit—helping make clean energy accessible.
Customer experience and reputation
Trustpilot rating: approximately 4.0/5 from over 950 reviews.
Positive feedback highlights:
- Knowledgeable, friendly staff and a smooth end-to-end installation process.
- Efficient, tidy installation teams, with some noting reduced electricity bills and strong app monitoring.
“Just had solar installed by Egg… very quick install… strongly recommend.”
Common criticisms:
- Occasional communication hiccups post-install, such as unexpected scaffolding or delayed customer contact.
- Some issues with app connectivity or after-sales support.
Pros and cons
| Pros | Cons |
|---|---|
| Over 10 years of UK experience, backed by Liberty Global | Trustpilot indicates some communication and post-install support gaps |
| Wide range of services: solar, battery, EV charging | No published kW-price guides—quotes are bespoke |
| Flexible financing including 0% APR (limited time) | Financing ups the total costs over long terms |
| Strong accreditations and FCA-regulated credit broking | App and tech support issues reported by some customers |
| Transparent process from quote to installation | Limited visibility of panel brands and performance details |
Is Egg a good choice?
Yes—if you want a familiar brand, flexible finance, and a managed installation experience for solar/battery/EV charging in the UK.
Maybe not—if you prioritise the lowest cost, long-term savings over financing, or want more hands-on aftercare and responsiveness.
Frequently asked questions
Egg offers zero-deposit and 0% APR arrangements until end of 2024, as well as 10.9% APR financing for 5–15 years—subject to eligibility and FCA regulation.
Solar installations typically take around four days, plus scaffolding setup.
They use all-black panels (e.g., Trina Solar), often with Tesla Powerwall, and a variety of shade-optimised options. Battery capacities range from 3 kWh to 13.5 kWh.
They offer a 10-year product warranty on systems, though full warranty scope (labour, performance) may vary by quote.
Many reviews praise professionalism and installation quality, but some cite post-install communication delays or mobile app issues.
Verdict – Egg review
Egg (Cracking Energy) delivers a polished and accessible route into solar, battery and EV tech for UK homeowners, backed by strong financial frameworks and a decade of experience. Their flexible financing can help reduce upfront costs, though it may increase total payment over time. While installation quality and process are often lauded, ensure you clarify post-install support and app solutions before committing.