CB Heating, now operating as EDF Heat Pumps, is a large-scale, MCS-certified air-source heat pump installer in the UK. With over 25 years of experience and backing by EDF, they’re one of the most trusted providers in London and the South East. Prices are bespoke—but include full design, installation, grants handling, and a strong performance guarantee. Their integrated scale and credentials make them a solid option—but be sure to clarify aftercare and warranty details. Here’s our full CB Heating (EDF Heat Pumps) pricing review.
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1. Who are CB Heating?
CB Heating is an EDF-owned installer specialising in air-source heat pumps. They’re among the UK’s largest MCS-certified providers, backed by EDF—the country’s biggest zero-carbon electricity generator—bringing substantial expertise and scale. Their reach and technical capability make them a leading choice, particularly for homeowners in London and the South East.
2. Pricing and grants
- CB Heating customises pricing per home; no standard rate is published online. They assess needs based on home size, insulation, heat loss, and heating requirements before providing a tailored quote. Their quotes also factor in the £7,500 Boiler Upgrade Scheme (BUS) grant which they manage on your behalf.
- One public forum post highlighted a particularly competitive deal for a Daikin 16 kW heat pump, with a 7-year warranty, annual servicing, radiator installation (up to 12 units), 0% finance and extra discounts.
3. What’s included in the service
CB Heating aims to offer a full-service installation:
- Initial design, survey, and technical assessment
- Supply and install heat pump, hot water cylinder, cylinder controls, and radiators if needed
- Handle BUS grant application and deduct it from your invoice
- Provide MCS registration and EPC certification
- Offer 7-year equipment warranty (commonly Daikin or other reputable brands), with finance options including 0% APR (subject to status)
- They also offer a “Heat Pump Promise”—refund if the unit doesn’t perform as promised under terms.
4. Customer reviews, experience and reputation
- Trustpilot feedback is overwhelmingly positive: rated “Excellent” by customers frequently citing clear communication, smooth installation, and efficient support—even after a year.
- Forums note a bespoke design approach rather than a one-size-fits-all model, which can require longer install times (e.g. around 8+ days), but improves system fit and performance.
- CB Heating/EDF holds strong credentials as a Which? Trusted Trader for ASHP installations.
5. Pros and cons
| Pros | Cons |
|---|---|
| MCS-certified and backed by EDF—credible and well-resourced | No transparent pricing—you’ll need a detailed quote |
| Manages BUS grant and finance; hardware + warranties bundled | Some regional variance in communication or handover |
| “Heat Pump Promise” offers performance-based refund | Service quality tied to installer assignments |
| Custom design for better efficiency and fit | Larger scale clients may prefer local, smaller providers |
6. Is CB Heating a good choice?
Yes—if you want reliable, grant-integrated heat pump installation with strong credentials and comfort that performance is guaranteed.
Maybe not—if you prefer highly local installers, want to choose system brands, or need upfront, itemised cost clarity.
7. Frequently asked questions
Yes—they manage the application and subtract the full £7,500 from your bill.
Typically a 7-year product warranty (e.g. for Daikin models), plus servicing and support.
If your heat pump doesn’t deliver promised performance, CB Healing offers a refund under their “Heat Pump Promise”.
Highly rated on Trustpilot for installation quality, communication, and aftercare.
Yes—they assess each property individually and design a custom system rather than a template-based solution.
Verdict – CB Heating pricing review
CB Heating, now rebranded as EDF Heat Pumps, is a robust option for UK homeowners seeking a comprehensive, trustworthy heat pump service with performance guarantees and solid institutional backing. While pricing is bespoke, their all-in-one approach—covering installation, grant support, warranties, and smart design—makes them a strong contender if comfort and ease matter most.