British Gas provides air-source heat pump installations starting typically from £5,690 after the £7,500 Boiler Upgrade Scheme grant, with a starting price as low as £1,850 in simpler cases. They include the grant in your quote, offer a Price Match Guarantee, 14p/kWh heat-pump tariff for the first year, a five-year warranty plus one free service, and over 350% system efficiency—making them a solid mainstream option for customers seeking comprehensive support and competitive energy-saving features. Here’s our full British Gas heat pumps pricing review.
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How much does it cost?
- Starting price post-grant: As low as £1,850 for basic installations where minimal adjustments are needed.
- Average customer cost (2023): £5,690 after grant, factoring in typical property enhancements like radiator or insulation updates.
- British Gas confirms typical heat pump installation costs between £7,000–£13,000, with the £7,500 BUS grant reducing the final customer cost to roughly £3,500–£12,500.
What’s included in the British Gas package?
- Free home survey by a qualified engineer to assess system sizing, insulation needs, radiator capacity, and piping.
- Fixed-price quote based on survey findings—ensuring clarity and transparency.
- Price Match Guarantee—if you find a lower quote for the same installation from another accredited installer, they’ll match it.
- Full BUS grant support: The £7,500 grant is applied up front, reducing your cost immediately.
- Five-year warranty, including one free service year; further servicing estimated at around £200 per year.
- Efficiency and running cost perks: Heat pumps are over 350% efficient. BGE also offers a 14p/kWh heat-pump tariff for 12 months, potentially saving up to £450/year in electric bills if paired with gas-meter capping.
3. Customer experience and reviews
- Process aims to be seamless—survey → quote → fixed price → installation (typically 5 days) → support.
- Comparatively affordable: Even though average BRG installations cost more than basic boiler replacements, grant support and efficient operation help balance this.
- Recent ASA spotlight: British Gas used “from £499/£1,850” promotional pricing, which has faced scrutiny—similar to disputes with Octopus over potentially misleading ads. Consumers should verify terms and eligibility clearly.
Summary pricing table
| Scenario | Estimated cost (after £7,500 BUS grant) |
|---|---|
| Minimal-work installation | From £1,850 (basic system only) |
| Average customer installation | £5,690 (reflecting insulation or radiator upgrades) |
| More complex installations | £7,000–£13,000 typical install, net £3,500–£12,500 after grant |
| Energy savings via reduced-rate tariff | Up to £450/year for one year & 350%+ system efficiency |
4. Pros and cons
Pros
- Transparent costing with grant deduction and price-matching policy.
- Free survey & fixed-price quotes—clarity from the start.
- Efficient heat pump rate and gas-meter capping help reduce running costs.
- Solid 5-year warranty and servicing included in the first year.
Cons
- “From £1,850” pricing applies only to low-impact installs; most homes require more investment.
- Recent promo wording caused regulatory attention—suggest confirming eligibility clearly.
- Electricity cost savings are limited by high per-unit prices—benefits are maximised only with good home insulation and smart tariff use.
5. Frequently asked questions
As little as £1,850 post-grant for simple installations; average customers pay around £5,690.
Installation, hot water cylinder, necessary upgrades (rads, pipes), full BUS grant deducted, fixed-price guarantee included.
Yes—a five-year warranty plus one free service; ongoing annual servicing costs ~£200.
Yes—heat pumps are over 350% efficient, and British Gas offers a 14p/kWh rate for 12 months, potentially saving £450 in year one.
Yes—British Gas will match lower quotes from other accredited installers with a Price Match Guarantee.
Verdict – British Gas heat pumps pricing review
British Gas delivers a robust and reassuring heat pump service—solid guarantees, transparent pricing, and efficiency incentives create a compelling mainstream package. Best suited for homeowners valuing support, clarity, and a full-service experience. Just ensure you fully understand the full scope before committing, especially for more complex installations.